Privacy Policy

Introduction

We at FlyNextEscape (hereinafter "FlyNextEscape") recognizes the paramount importance of privacy for our valued customers and undertakes comprehensive measures to protect and safeguard all personal information shared with us. As a responsible data controller and data processor, we maintain the highest standards of confidentiality in our handling of your information.

This Privacy Policy outlines our practices for handling and securing users' Personal Information across all our customer interface channels including our website, mobile site, mobile app, and offline channels such as call centers and offices (collectively referred herein as "Sales Channels"). For the purpose of this Privacy Policy, "Website" refers to the website(s), mobile site(s), and mobile app(s) operated by FlyNextEscape.

By accessing or using our Website or other Sales Channels, you ("User") hereby agree with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy, we respectfully request that you do not use or access our Website or other Sales Channels. This Privacy Policy does not apply to any third-party websites, mobile sites, or mobile apps, even if they are linked to our Website. We recommend reviewing the privacy statements of any third parties with whom you interact.

Information We Collect

We may collect "Personal Information" about you from:

How We Use Your Information

We use your information only where you've given us your consent, where it's necessary to deliver the services you've requested, where it's necessary to exercise or comply with legal rights or obligations, or for normal business purposes, including:

• Processing, fulfilling, and confirming your travel reservations and transactions with airlines, hotels, transportation services, and other travel partners
• Creating and managing your user account and booking history
• Sending booking confirmations, e-tickets, vouchers, updates, and essential information about your travel plans
• Providing customer support and responding to your inquiries about bookings, destinations, or travel requirements
• Personalizing your experience and showing relevant offers based on your interests, past bookings, and browsing history
• Facilitating visa applications and other travel documentation processes when required
• Communicating important updates about travel advisories, safety information, or changes that may affect your itinerary
• Arranging special services you've requested (such as dietary accommodations, transportation, accessibility requirements)
• Processing payments and refunds related to your bookings
• Sending promotional communications about deals, services, and features (with your consent, which you can withdraw at any time)
• Conducting market research and surveys to improve our offerings and traveler satisfaction
• Analyzing user behavior to enhance user experience and optimize our travel packages and destinations
• Detecting and preventing fraud, suspicious transactions, and potentially prohibited activities related to travel bookings
• Complying with legal obligations, including taxation, immigration, regulatory requirements, and industry standards for the travel and tourism sector

If you choose to participate in our travel surveys, we use personal identification information to invite our regular customers to share their experiences with FlyNextEscape. This helps us make our travel offerings, website, mobile site, and mobile app more user-friendly and relevant to our members. The identity of survey participants remains anonymous unless otherwise stated in the survey.

Information Sharing and Disclosure

We don't share your personal information with third parties.

Your personal details will not be passed to any third parties except where necessary to process your booking or inquiry and to arrange for the products and services you request. When you submit your booking or request to us, you agree that we may use and transfer your personal information in this manner. We may share your information with:

• Travel Service Providers: Airlines, hotels, car rental companies, tour operators, and other service providers to fulfill your bookings. Names, addresses, phone numbers, and age details are shared with these related service providers to process reservations. For international travel, additional information such as passport details, visa information, and other documentation may be shared as required by the destination country's regulations.
• Payment Processors: Banking institutions and payment gateways that handle your transactions. Note that while we share payment information with these processors, we do not store complete credit card or debit card details on our servers.
• Third-Party Vendors: Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, customer service, and IT services. These companies operate under confidentiality agreements and use your information solely for providing services to FlyNextEscape.
• Corporate Affiliates and Business Partners: We may share certain filtered Personal Information with our corporate affiliates or business partners, including banks, who may offer you products or services that enhance your travel experience (such as travel insurance, travel-related credit cards, foreign exchange services, etc.).
• Government Authorities: In certain circumstances, particularly for international travel, we may be required to share information with immigration authorities, customs officials, or other government entities as required by law or regulation in the countries you are visiting.
• Legal Requirements: We may disclose information when required to do so by law, by any enforcement authority for investigation, by court order, or in reference to any legal process.
• Business Transactions: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.

Special Categories of Information: For certain types of travel or destinations, we may need to collect and share special categories of personal information such as:

• Health information (such as mobility limitations, allergies, or medical conditions) to arrange appropriate accommodations or services
• Dietary preferences or restrictions for meal arrangements
• Religious preferences for special arrangements at religious destinations or during religious holidays

We only collect and share such information with your explicit consent and only to the extent necessary to fulfill your travel requirements.

We may use non-identifiable Personal Information in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates, and other current and potential business partners.

When you make a booking for another person, you must confirm and represent that each of these other travelers has agreed, in advance, that you may disclose their personal information to us for the purpose of making travel arrangements on their behalf.

International Data Transfers

Given the global nature of travel services, the data shared with FlyNextEscape shall be primarily processed in India and such other jurisdictions where a third party engaged by FlyNextEscape may process the data on FlyNextEscape's behalf. By agreeing to this policy, you are providing us with your explicit consent to process your personal information for the purpose(s) defined in this policy.

When you book international travel services through FlyNextEscape, we necessarily need to transfer your personal information to service providers and authorities in countries outside India to fulfill your travel arrangements. These countries may include your destination country and countries through which you may transit during your journey.

The data protection regulations in these countries may differ from those in India or your country of residence. We implement appropriate safeguards to protect your information when transferred internationally, in compliance with applicable laws and regulations, including:

• Contractual agreements with receiving parties that include data protection obligations
• Encryption and secure transfer methods for sensitive information
• Limiting the data shared to only what is necessary for your travel arrangements
• Compliance with specific international data transfer mechanisms as required by law

If you have any concerns regarding the processing of your data and wish to withdraw your consent, you may do so by contacting us. However, if such processing of data is essential for us to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent.

For instance, if you want to book an international holiday package in fixed departures (group bookings), then certain personal information (such as contact details, gender, dietary preferences, accommodation preferences, medical conditions requiring attention) may have to be shared with our vendors in each city where you will stay, and they may further process this information for making suitable arrangements during your holiday.

Similarly, international flights, hotels, and tour operators require specific personal information to comply with immigration requirements, security protocols, and local regulations. In such cases, withdrawal of consent to share necessary information would make it impossible to provide the requested travel services.

Data Security

Safeguarding your privacy is embedded in our culture, and we use a combination of industry-standard methods to protect it. All payments on the Website are secured using TLS (Transport Layer Security) encryption. This proven coding system lets your browser automatically encrypt data before sending it to us.

FlyNextEscape has implemented stringent security measures to protect against the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

At FlyNextEscape, we don't store or save sensitive user information regarding Credit/Debit cards and Net Banking details beyond what is necessary for transaction processing. However, while we implement robust safeguards to protect your information, no method of transmission over the Internet is 100% secure.

Cookies and Tracking Technologies

FlyNextEscape uses cookies to personalize the User's experience on the Website and the advertisements that may be displayed. Our use of cookies is similar to that of any other reputable online company.

Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to deliver better services in an efficient manner and provide ease of access. We use cookies and similar technologies for various purposes, including:

• Remembering your preferences and settings
• Understanding how you interact with our website
• Allowing you to log in without having to type your login name each time
• Displaying advertisements that may be of interest to you
• Sending offers focusing on destinations which may be of your interest (provided you have not opted out)
• Analyzing website traffic and performance
• Preventing fraud and enhancing security

You can control cookies through your browser settings. Most browsers automatically accept cookies, but you can delete existing cookies from your browser and edit your browser options to choose not to receive cookies in future. However, if you choose to disable cookies, some features of our website may not function properly.

Essential Cookies: Some cookies are essential to make our Website work properly and to allow you to make travel bookings or other purchases and enable us to fulfill your purchase requests.

Your Rights and Choices

We respect your right to control your personal information and provide you with choices regarding its use:

• Access and Update: You may access your Personal Information from your user account with FlyNextEscape and correct or delete such information, except for mandatory fields that are required for us to provide our services.
• Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails. As a registered member, you will occasionally receive updates about fare sales, special offers, and new services, but you may choose at any time to no longer receive these communications.
• Cookies and Tracking: You can manage your cookie preferences through your browser settings as described in the Cookies section above.
• Withdraw Consent: You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on the Website at any time by contacting us.
• Data Retention: We only keep your data for as long as we need it, or are required to for legal reasons. We'll then either delete it or anonymize it so it doesn't identify you.
• Information Control: We respect your choices about how your data is used. You can always opt-out of marketing communications and adjust your cookie preferences.

We retain personal information for the duration necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, whether we can achieve those purposes through other means, and applicable legal requirements.

You have certain rights regarding the personal information we hold about you. These may include the rights to access, correct, update, or request deletion of your personal information. If you're a resident of the European Economic Area (EEA), you may also have additional rights under the General Data Protection Regulation (GDPR).

Please note that if you choose to withdraw your consent or delete your information, your access to the Website may be limited, or we might not be able to provide certain services to you. In some cases, we may have to refuse a booking altogether or be restricted in servicing an existing booking, which may affect your travel plans or result in cancellation.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately. If we become aware that a child under 18 has provided us with personal information without parental consent, we will take steps to delete such information from our records.

You must be at least 18 years of age to transact directly with FlyNextEscape and to consent to the processing of your personal data in accordance with this Privacy Policy.

Links to Other Websites

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. FlyNextEscape, its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other websites to which this Website may link.

User should take note that information and privacy practices of FlyNextEscape's business partners, advertisers, sponsors or other sites to which we provide hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom you interact through our Website.

Changes to Privacy Policy

We reserve the right to update or alter this Privacy Policy from time to time to suit various legal, business, and customer requirements. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you. We will duly notify the users as may be necessary through appropriate channels.

Your continued use of our website or services after such modifications will constitute your acknowledgment of the modified Privacy Policy and your agreement to abide and be bound by the modified Policy. We recommend that you check this Privacy Policy occasionally to remain informed of any changes.

You can request a copy of a previous version of our Privacy Policy by contacting us.

Contact Us

If you have any questions, concerns, or suggestions regarding our Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact our dedicated Privacy Team via email:

For fastest response to privacy concerns, we strongly recommend contacting us via email. We shall endeavor to respond to all reasonable concerns and inquiries in a timely manner, typically within 30 days of receipt.